Refund Policy
Straightforward and fair. No fine print games.
DIY Reset Kit ($49)
- Full refund within 7 days if you haven't downloaded the guide PDF.
- No refund after download (digital good).
Done For You ($249)
- 14-day money-back guarantee.
- Refund if your new profile is banned within 14 days through no behavior change on your part.
- Refund if we cannot deliver a working profile within 72 hours of intake.
- No refund if you violate Hinge's TOS after delivery (sending money requests, off-platform spam, etc).
Total Reset Bundle ($449)
- 30-day money-back guarantee.
- All Done-For-You guarantees apply, on both platforms.
- Free re-reset if the face scan blocks your first attempt.
- Profile rewrite is non-refundable once delivered (you keep it either way).
To request a refund, email refunds@hingehelper.com with your ticket ID. Processed within 5 business days.